Refund Policy

30 Day Return Policy

At Liz Fashion, we want you to feel confident with every purchase. If something is not quite right, you may request a return within 30 days from the date your order is delivered.

To start a return, please contact our customer support team at:

info@liz-fashion.com

Please include your order number and the reason for your return so our team can provide the correct return instructions.

Returns sent without first contacting our support team may not be accepted.

Return Conditions

To be eligible for a return, items must:

Be unused and unworn
Be unwashed
Be returned in their original condition
Include original tags, packaging, and protective materials where applicable
Show no signs of wear, damage, or use
Include proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping

All approved returns must be shipped to our designated returns warehouse in Asia.

Return Warehouse Address:
3rd Floor, Building D, Dinfeng Science Park
Qiaotang Road, Bao'an District
518103 Shenzhen, Guangdong
China

Customers are responsible for arranging and paying for return shipping.

We strongly recommend using a shipping service that provides tracking and supports international customs clearance.

Customers are also responsible for ensuring that all required shipping and customs information is completed correctly.

Liz Fashion cannot be held responsible for return parcels that are lost, delayed, rejected, or returned due to incorrect shipping information, customs issues, or unpaid charges.

Please keep your tracking information until your return has been received and your refund has been completed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:

info@liz-fashion.com

Please include your order number and clear photos showing the issue.

Our customer support team will review the information provided and assist you with the appropriate next steps.

Exchanges

If you would like a different size, style, or item, we recommend returning the original product and placing a new order.

Please contact our support team before returning your item so we can provide the correct return instructions.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing it.

Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

After delivery, you may request a return in accordance with our 30 day return policy.

Refunds

Once your returned item has been received at our warehouse, it will be inspected before your refund is approved.

Approved refunds are processed within 10 business days after we receive and inspect your return.

Refunds are issued to the original payment method used when placing the order.

After the refund has been processed, your bank or payment provider may require additional time for the funds to appear in your account.

You will receive confirmation once your refund has been processed.

Contact Information

If you have any questions regarding a return or refund, our customer support team is happy to assist you.

Email: info@liz-fashion.com
Phone: +1 517 759 7617

Customer Support Hours

Monday to Friday: 9:00 – 18:00
Saturday & Sunday: Closed